Christopher P. Holland B.Sc. (Hons.) Ph.D.

Biography         Research and Consultancy        Teaching         Contact Details



Christopher is Professor of Information Systems at Manchester Business School, University of Manchester. He graduated from the University of Warwick in Computer Systems Engineering. After working in the product-marketing department of  P&P PLC he joined Manchester Business School as ICL Research Associate in information technology. Christopher lectured at Salford University before returning to MBS as lecturer in Information Management. His research interests include information technology strategy, legacy information systems, electronic commerce, Enterprise Resource Planning (ERP) systems,  systems integration, inter-organisational systems and EDI, banking, and implementation. He has published papers in these areas in Strategic Management Journal, Sloan Management Review, Organization Science, Journal of Strategic Information Systems, IEEE Software and Communications of the AIS. Christopher has consulted with a wide range of organisations in manufacturing, banking, information technology and retailing industries in the areas of information technology strategy and implementation. He regularly presents at international businesss and academic conferences.  

Research and Consultancy

Christopher has conducted research and consultancy projects in a wide range of UK, European and American companies in the areas of information technology strategy, project management, implementation and legacy information systems. The EPSRC funded a large-scale project into legacy information systems and business process change which has resulted in several publications including a focus issue in Communications of the AIS, and publications in Electronic Markets and IEEE Software. This research, particularly the results on Enterprise Resource Planning (ERP) and related strategic issues, has received widespread interest from industry and has resulted in invitations to present at industrial and management conference. The EPSRC is currently funding a project on flexible business integration using novel technologies and business process modelling techniques. Christopher consults with a wide range of companies in the manufacturing, retail, financial services and information technology markets in the areas of strategy and implementation of large-scale information systems.


Refereed Journal Publications

"Competitive Advantage Using Information Technology in Retailing: Myth or Reality?", (with A.G. Lockett). International Review of Retail, Distribution and Consumer Research, 1991, Vol. 1, No. 3, pp. 261-283.

"Planning for Electronic Data Interchange" (with A.G. Lockett and I. Blackman), Strategic Management Journal, 1992, Volume 13, pp. 539-550.

"Information Technology Strategy in Retailing: Organisational Change and Future Direction", (with A.G. Lockett). Journal of Strategic Information Systems, 1992, Vol. 1, No. 3, pp. 134-142.

"EDI Implementation: Some US and European Case Comparisons (with A.G. Lockett and I.D. Blackman)". International Information Systems, 1992, Vol. 1, No. 4, pp. 14-37.

"The Evolution of a Global Cash Management System: The Case of Motorola and Citibank" (with A.G. Lockett). Sloan Management Review, Vol. 4, No. 4, Fall Issue, p. 37-47, 1994.

"Cooperative Supply Chain Management: The Impact of Inter-Organisational Information Systems". Journal of Strategic Information Systems, Vol. 4, No. 2, pp. 117-133, 1995.

"The Formation of a Virtual Global Bank" (with A.G. Lockett), European Journal of Information Systems, Vol. 5, No. 2, pp. 131-140, 1996.

"The Evolution of a Global Cash Management System", IEEE Engineering Management Review, 1996, Vol. 24, No. 2, pp. 43-52.

"Mixed Mode Network Theory: The Strategic Use of Electronic Communication", (with A.G. Lockett), Organization Science, Vol. 8, No. 5, pp. 475-488, September. 1997.

"The Formation of Electronic Hierarchies in Business Markets", Wirtsschafts Informatik, Vol. 39, No. 3, pp. 245-253. 1997.

"The Spiral of Decline in Global Bank Markets" (with A.G. Lockett and I.D. Blackman), Journal of Strategic Information Systems, October/November 1998, special issue on the Globalisation of Financial Services.

"A Critical Success Factors Model for Enterprise Resource Planning (ERP) Implementation", 1999, (with Ben Light), IEEE Software, May-June, pp. 30-35.

"Exploring trust in flexible working using a new model", (with Diane Warne), BT Technology Journal, 1999, Vol. 17, No. 1, pp. 111-119.

"A Fast-Track Implementation of an ERP system in Guilbert", (with B.Light and N. Gibson), to be published in International Journal of Electronic Markets, September 1999.

"ERP and Best of Breed: A Comparative Analysis", (with B. Light and K. Wills), Business Process Management Journal, 2001, Vol. 7, No. 3, pp. 216-224.

"The Benefits of IT-Based Supply Chains Strategic or Operational?" 2000 (with Marian Sudbury and Pete Naude, Business to Business Marketing, Vol. 7, No. 1, pp. 45-67.

"Product-market and information technology strategies in global bank markets", (with J.B. Westwood), Communications of the ACM, March 2001.

"Competition and Strategy in Electronic Marketplaces", Communications of the AIS, Vol. 11, 2003, pp. 377-393.


Book Chapters

"Forms of Association in Business Markets: The Impact of Inter-Organisational Information Systems", (with A.G. Lockett). In Sharma D.D. (Ed.) "Advances in International Marketing", 1993, Volume 6, pp. 125-143, JAI Press, Greenwich, Connecticut.

"The alliance of Motorola with Citibank: creating a global cash management system" (with A.G. Lockett), in C. Baden-Fuller and M. Pitt (Eds.) "Strategic Innovation", 1996, pp. 415-434, Routledge, London and New York.

"Mixed Mode Operation of Electronic Markets and Electronic Hierarchies" (with A.G. Lockett), in Ebers M. (Ed.) The Formation of Inter-organizational Networks, Oxford University Press, pp. 238-261.

"Business-to-Business Relationships" (with P. Naude), in Buttle F. (Ed.) Relationship Marketing, Theory and Practice, Paul Chapman Publishing Ltd, London, pp. 40-54.

"The Impact of Groupware on Relationship Management" (with R. Phillips), in P. Turnbull, P. Naude and D. Yorke (Eds.) Selected papers from the 1995 IMP conference, to be published 1999.

"The ERP Systems Development Approach to Achieving an Adaptive Enterprise: The Impact of Enterprise Process Modelling Tools", (with S. Kelly), in Henderson P. (Ed.) Systems Engineering for Business Process Change, 2002, Springer-Verlag, London.


Recent Conference Publications

"Marketing Benefits of Shared Information Systems" (with Marian Sudbury and Pete Naude, presented to the AMA Winter Conference, Austin, Texas, published in Grewal D. and C. Pechman (Eds.) Marketing Theory and Applications, Vol. 9. 1998.

"Marketing in the Information Domain", (with Pete Naude) in Interaction, Relationships and Networks: Visions for the Future (Proceedings of the 14th Annual IMP Conference), 1998, Turku School of Economics and Business Administration, Vol 3, Pp. 245-262, Edited by A. Halinen-Kaila and N. Nummela.

"Global Enterprise Resource Planning Implementation", (with B. Light and N. Gibson) in Proceedings Of The Americas Conference On Information Systems, Global Information Technology and Global Electronic Commerce Mini-Track, August 14-16, 1998, Baltimore, pp. 527-529.

"The Influence Of Legacy Information Systems On Business Process Change Strategies" (with Ben Light and Nicola Gibson), Proceedings Of The Americas Conference On Information Systems, Information Systems Strategy and Implementation Mini-Track, August 14-16, 1998 Baltimore, pp. 421-423.

"Identifying Misalignment Between Strategic Vision And Legacy Information Systems in Organisations" (with B. Light and N. Gibson), Proceedings Of The Americas Conference On Information Systems, Alignment Of People, IT, and Business: Cases and Applications Mini-Track, August 14-16, 1998, Baltimore, pp. 111-113.

"Global Enterprise Resource Planning (ERP) Implementation" (with B. Light), 1999, Hawaii International Conference on System Sciences.

"Using the WWW to conduct market research in the financial services industry: the case of Xenon laboratories" (with A. Lockett, I.D. Blackman and P. Naude) 1999, Hawaii International Conference on System Sciences.



I teach information systems and electronic commerce on all of Manchester Business School's MBA and Executive programmes. I have given invited lectures at the Universities of Lancaster, Bath, Oxford, Warwick, Salford, Tilburg, Munster and Claremont Graduate University. International teaching and examination experience include the International Centre for Management Development (ICMD South Africa, Dimension Data Learning Systems (France), Indian Railways, St. Gallen University (Switzerland), Tilburg University (Holland), Munster (Germany) and Claremont Graduate University (US).


Contact Details

Professor Christopher P. Holland
Manchester Business School
University of Manchester
Manchester M15 6PB

Tel. +44 161 275 6460




This page last updated 12 March 2003